You are here:Home 
Case Studies Credit Union Australia Telebanker
Case Studies Credit Union Australia Telebanker | Credit Union Australia Telebanker |
|
Speech-enabled Telebanking - A market-first solution for Credit Union Australia. Speech Recognition technology enabled Credit Union Australia (CUA) to offer a first-to-market speech Telebanking service to their customer base.
Not only is the application well received by end users with success rates as high as 97%, but the reduction of routine calls to agents has lifted call centre morale and enabled agents to focus on higher value customer service and sales opportunities.
“ Have you ever just wanted to check your account balance without pressing buttons on the phone?” For financial services companies, speech recognition offers benefits to both the customer and call centre operations. Read the case study... |
|
BETTER USER EXPERIENCE AND SERVICE DELIVERY iTa fits solutions to your needs, blending automated and human interactions. |