Proven providers of automated customer interaction systems

Founded in 1995, iTa has established a reputation as one of Australia’s most innovative providers of call automation solutions.  Through a combination of technical experience and business knowledge, iTa has been helping some of Australia’s largest organisations improve their automated customer contact. Discover the possibilities of call automation...

iTa operates beyond voice, offering a seamless integration of voice calls, data, text messaging and other emerging multimodal technologies. Whatever you need in call automation, iTa can provide a solution that is most suited to your enterprise’s needs. Using tested and robust technology, iTa integrates any combination of voice self-service, contact centre automation, alerting and notifications, and authentication technology to improve efficiency and enhance the caller experience. Explore our range of automation solutions...

Many of the nation's largest customer service organisations have partnered with iTa for the delivery of tailor made solutions whether for hundreds or hundreds of thousands of caller contacts. iTa’s success stems from the value we place on our customer relationships, always seeing the job through and our determination to extract full benefit for our customers from the latest proven technologies.  Browse examples of how we achieve results for customers...