Delivering call automation and customer satisfaction 

iTa provides customer interaction solutions for voice self service, contact centre automation, outbound alerting and caller authentication.

Voice self service solutions allows customers to chose between an operator or an automated system to access information and service. This offers the twin benefits of reducing costs and increasing customer satisfaction. 

Contact centre automation is the intelligence behind the call flow. From the second customers call to the moment they hangup contact centre automation allows the caller to get what they want faster.  Sharing data between automated and human interactions provides a seamless customer experience. 

Alerting and notifications allow you to take the initiative and extend your existing customer relationships with the ability to actively transmit valuable, timely and desired information to users instantly. 

Authentication using voice biometrics allows secure access to information and services by identifying callers based on the unique characteristics of their voice.

Combining solutions to provide integrated interactive contact solutions offers complete control over the call flow, implementing full automation where possible and intelligent redirection of calls and data to agents. All solutions are designed and built using proven industry standard technology.  iTa designs solutions that will best serve the customers needs. iTa can work with and integrate existing business systems.  Solutions can be tailor made to improve customer choice and satisfaction, enhance contact centre efficiency and improve customer service.

Designed for change and growth, iTa solutions are fully scalable and standards based.  With iTa call automation contact centres can expand their operations with minimum additional outlays.

With iTa you will discover the possibilities of customised call automation solutions.