South East Queensland experiences sudden and violent storms which can cause extensive damage to Energex's electricity distribution network infrastructure and affect a large number of premises across a widespread area. As a consequence, customers can be without power or face potentially life-threatening situations with power lines down. During this time caller demand for information rises to great levels. With carrier partner, Telstra, iTa designed and developed a range of improvements which dealt with the call volume during avalanche conditions and introduced initiatives such as SMS alerting to take the load off the voice network.   Read the case study...

Read the feature article from the Australian IT