Better results for you and your customers

Satisfying callers is the focus of any business contact centre. The call centre is very often the sole opportunity for direct interaction with customers. iTa's solutions ensure that the caller has a positive experience while efficiently getting access to the service and information they require.

Automated call centre solutions provide a superior and cost-effective option for your business contact needs. Your callers will benefit and reward your organisation for offering comprehensive service and a greater degree of flexibility and control.

Proven track record

iTa has been providing industry leading solutions for call automation for Australia's largest customer service organisations since 1995.        About iTa...

Seeing the job through

The iTa team is dedicated to meeting the challenge and seeing the job through. In addition iTa provides ongoing support, maintenance and advice to ensure your systems perform at their best.

Part of your team

No matter what your industry or size, you receive the same personalised attention from iTa's team of automation experts.  iTa will join your team and work with your organisation to craft the best solution for your needs.

Solutions not products

All iTa solutions are designed with change and growth in mind using standards-based technology that is fully scalable. iTa combines products and applications to craft solutions that integrate fully with existing frameworks.         Learn about iTa solutions...

Dramatic results

iTa integrated call automation solutions can assist you by increasing caller service and satisfaction, improving call centre performance and efficiency, and reducing the underlying costs associated with running a contact centre.            Hear what satisfied customers have to say...

24/7 access

Having iTa implement a call automation solution for your organisation can give you a virtual call centre that is open 24 hours per day, 7 days per week. Intelligent automation ensures callers are directed to the most appropriate resource without fuss. Extensive ‘cradle-to-grave' reporting tracks the callers experience at every step providing comprehensive analytics to support ongoing tuning and application performance improvement.