Centrelink manages rapid growth with speech recognition. iTa, in partnership with Telstra, delivers a speech solution that enables Centrelink to achieve agent savings in excess of 200,000 hours per year. Centrelink decided to extend the established Intervoice platform with iTa's ifor-speech application environment for the implementation of speech self-service. This decision was based on proven reliability, robustness, technological maturity and the iTa/Intervoice commitment to open standards such as Voice XML. Read more ...