Powerful data support for call handling

Meeting the challenge of cost and service

iTa's contact centre automation solutions create the right mix of self service automation and human agent interactions.   Full self service interactions are blended with partial self service and service from human agents. The blending of these interactions allows our customers to balance the needs of cost control and customer service. 

Integrating the entire call flow

At all times durng the call relevant data is collected, stored and transported with the call to make sure the callers experience is seamless as they transit automated and human interactions.   

Combining self service with human contact

Contact centre automation can deliver efficiency, effectiveness and productivity.  At the same time you can improve customer experience by ensuring agent time is dedicated to important customers and important tasks.