Easy access to information and services

Offer customers a choice

From the beginning of a call, customers can chose to help themselves through a fully-automated voice system or be redirected to an operator for more personalised service.

Fully-automated voice self service systems can be available 24/7, giving users the flexibility to access information and service regardless of the time of day or their location.

Improve the caller's experience

Many customers prefer helping themselves through automated systems. This increases customer satisfaction while freeing callers from the queue for human agents to handle more complex or higher value calls.

Thorough ‘usability testing' is conducted by iTa before the installation of any voice self service solution to ensure that caller's needs are meet. Every iTa solution balances business efficiency with great caller experience.

Expand your contact centre with real value solutions 

With iTa you can provide the highest customer service for the lowest cost. Having the majority of call interactions handled automatically, either fully or partially,  allows contact centre agents to devote time to higher value activities.